Best Clinical and Operational Practices in COVID-19 and Beyond

A COVID-19 Emergency Initiative | "Best Clinical and Operational Practices in COVID-19 and Beyond" is a complimentary learning series curated by HCA Education and Research (HCA E&R) under a grant from the Mother Cabrini Health Foundation. These 24/7, on-demand webinars provide model insights and innovations pioneered by home and community-based providers — among them, best-practices ranging from care protocols to infection control to psychosocial supports for workers, recruitment and retention, and more. Each program is presented by expert faculty from the field, including home and community care clinicians, operational leaders, and executives. All are designed to help you and your staff provide the best possible care while maximizing the supportive role of home care and hospice in the public health response to COVID-19 and on a lasting basis.
Creating an HCA Account and Registering | You must create an HCA user account (or login with an existing account) to complete the registration form here. If you need help with this process, please review our course FAQ here for more details.
Navigating this Series | Our series is organized into six chapters, each with two webinars available to watch at any time.
Still have Questions? |  Visit our course FAQ here! or contact HCA's Senior Director of Membership Laura Constable for additional support.
Support for this statewide Best Practices initiative is provided through a grant to HCA Education and Research (HCA E&R) by the Mother Cabrini Health Foundation. HCA E&R is a 501(c)(3) corporation affiliate of the Home Care Association of New York State, promoting the quality and accessibility of health care and support at home.

Click Here to Register

If you have already registered and are logged in please begin viewing by clicking session 1A under Chapter 1.


1. How can I create an HCA account if I am a new user?
You should click here and enter your email address under 'New User' to set up your password. After doing so, you will be automatically redirected to the registration form.
2. What if I have an HCA account but forgot my username and/or password?
If you forgot your username and/or password, click here and then select 'forgot username' and/or 'forgot password' and follow the instructions sent to your email. If you're unsure if you already have an account, enter your email and select 'forgot password' and follow the same instructions as previously mentioned.
3. How do I know if i'm logged in my HCA account?
If you are not logged in, the menu item in the upper right corner will read 'LOGIN' and clicking it will direct you to the LMS's login page. If you are already logged in, this menu item will read 'MY ACCOUNT' and clicking it will reveal a dropdown menu.
3. Where can I register? 
You can register by clicking here after logging into your HCA user account.
4. Do I have to be a member of HCA to create an account and to register?
No, anyone can create an account to access our educational materials on our LMS and the Best Practices Series is available to the general public.
5. Do I have to watch the series all at once?
No, you may watch the series at any time by logging back into your HCA user account.
6. How much does it cost to register?
This series is available free of charge thanks to a grant funded by the Mother Cabrini Foundation.
7. What browser should I use?
Please ensure you are using an up-to-date browser such as Chrome or Safari. Explorer has been proven problematic.
Still need help? Contact Laura Constable, HCA's Senior Director of Membership and Operations
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